Refund policy

REFUND & EXCHANGE POLICY

Before Accepting Your Order

  • You may inspect your order while the courier is waiting.
  • If you decide not to keep the product after inspection, you may return it immediately to the courier.

Exchange Process

  1. The product must be unused, unwashed, undamaged, and in its original condition, with all original packaging and accessories.
  2. Our courier will arrange the collection of the item.
  3. Additional shipping charges may apply for exchanges.
  4. Once the returned item is received and inspected, we will proceed with the exchange.

Refund Process

  1. Contact us within 3 days of receiving your order to request a refund.
  2. Before we can submit and proceed with your refund request, you must first transfer the applicable return fee via InstaPay. The return fee is based on the applicable courier/government charges and will be communicated to you before payment. 
  3. Once the return fee has been transferred, we will arrange for our courier to collect the bag.
  4. Once we receive the bag at our warehouse, it will be inspected to ensure it meets our refund conditions.
  5. If the refund is approved, the refund amount will be transferred to you via InstaPay within 5–6 days after we receive the item at our warehouse.

Important

Products must be returned in their original condition. Used, washed, damaged, altered, or modified products, or products not returned in their original condition, will automatically be declined for a refund or exchange.

If you receive a manufacturing defect or the wrong item, please contact us within 3 days and provide clear photos or videos as proof.

Shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our side.

Products purchased during sales, promotions, or clearance are not eligible for refund or exchange, unless they have a manufacturing defect.